FAQ

Table of Contents

  1. Common Questions
    1. 1.1 How do I set up TrustConnect and Log on to the TrustConnect Server?
    2. 1.2 My User Name and Password don't work - why not?
    3. 1.3 What operating systems does TrustConnect support?
    4. 1.4 What clients should I use to connect to TrustConnect Server?
    5. 1.5 All our Internet (HTTP & HTTPS) connections are via a proxy server. How do I connect using TrustConnect in this situation?
    6. 1.6 Why do I need a Secure Connection like Comodo TrustConnect?
    7. 1.7 What is a Sniffer?
    8. 1.8 What are types of TrustConnect accounts are available?
    9. 1.9 What Subscription Plans are Available for the full service?
    10. 1.10 Can I buy Additional traffic when I need it?
    11. 1.11 What's the Difference between the Free Service and the Paid License Service?
    12. 1.12 How do I switch to a full account and remove these limitations?
    13. 1.13 Do I have to use a wireless connection to use Comodo TrustConnect?
    14. 1.14 I have a Wi-Fi at home with WEP turned on. Am I safe?
    15. 1.15 Is the TrustConnect License for only one computer, or can I install it on others in my home?
    16. 1.16 What is the typical connection speed through TrustConnect?
    17. 1.17 What happens at the end of the TrustConnect trial?
    18. 1.18 How do I cancel my account?
    19. 1.19 What security measures does TrustConnect use?
    20. 1.20 Can TrustConnect work on a pc behind a nat-enabled router?
  2. Microsoft Windows Questions
    1. 2.1 What is the "TAP-Win32 Adapter" that appears in my "Network Connections"?
    2. 2.2 I'm sure I have done everything correctly but I still cannot connect to the server.
    3. 2.3 I can connect to the server, but cannot get access to any site. IPCONFIG /ALL shows IP 0.0.0.0 for the TAP adapter. What's wrong?
    4. 2.4 Do I need my Firewall up while connecting to the WEB via TrustConnect?
    5. 2.5 What port numbers are used by TrustConnect?
  3. Microsoft Windows Vista Questions
    1. 3.1 I cannot connect to the server. The log file contains the entry "All TAP-Win32 adapters on this system are currently in use." - but I cannot find any adapters in my "Network Connections". What is the problem?
    2. 3.2 All adapters are located in correct place, but I still cannot connect to the server.
  4. iPod / iPhone / iPad Client Questions
    1. 4.1 The server did not respond then I try to connect
    2. 4.2 What are the TrustConnect server addresses?
    3. 4.3 What port numbers are used by TrustConnect for IPod / IPhone clients?
  5. About Comodo

1. Common Questions

1.1 How do I set up TrustConnect and Log on to the TrustConnect Server?

  1. Firstly, log into your Comodo Account at https://accounts.comodo.com with the user name and password that you created during the TrustConnect or Comodo Internet Security Pro enrollment process.
  2. Click the 'TrustConnect' tab on the top navigation bar.
  3. Download, install and configure the appropriate TrustConnect client software for your operating system. All necessary software and instructions are available on the right hand side of the 'TrustConnect' area of your account. Alternatively, please use the following links:
  4. Once installed, start up the Trust Connect Client.

    The following example shows how to connect using the Windows client:

    Click Start > Programs > Comodo > Trust Connect > Trust Connect Or, if TrustConnect is already running, right click on the tray icon and select 'Connect':
  6. At the login box you should enter your TrustConnect Service Login and Service Password. (Note - this is not the same password as your Comodo Account password. It is a unique, random password that was generated during account creation to authenticate you to the TrustConnect servers. If required, you can change this password to something more memorable by using the 'Change Service Password' button on the right.)
Not Connected to TrustConnect
Attempting to connect to TrustConnect
Successfully connected to TrustConnect

1.2 My User Name and Password don't work - why not?

Make sure that you are entering the TrustConnect Service login details and NOT your Comodo Account Manager login details.

As a TrustConnect customer (or Comodo Internet Security Pro customer which includes TrustConnect service) you have two sets of login details:

  1. Your Comodo Account Login Details. This user name and password enables you to log into your account at https://accounts.comodo.com to view and configure account details. You created this on the sign - up form when you enrolled for TrustConnect or Comodo Internet Security Pro.
  2. Your TrustConnect Service Login Details. This user-name and password is used to connect to the TrustConnect server and should be entered at the client login box.

To view your TrustConnect Service Login details:

  • Login at https://accounts.comodo.com with your Comodo Account Login Details
  • Click the 'TrustConnect' button on the top navigation
  • Your service login and password are listed. You can change this password at any time by clicking the 'Change Service Password' button

1.3 What operating systems does TrustConnect support?

TrustConnect has been successfully tested on Windows 7, Windows Vista, Windows XP, Windows 2000, Linux and Mac OS X. It also supports mobile devices such as the iPhone, iPod Touch and iPad.

1.4 What clients should I use to connect to TrustConnect Server?

To start using TrustConnect you must first download and install the appropriate TrustConnect client software for your operating system. Client software for supported operating systems is available for download in the TrustConnect area of your account. Alternatively, use the following links:

1.5 All our Internet (HTTP & HTTPS) connections are via a proxy server. How do I connect using TrustConnect in this situation?

If you use the Windows client, you should:

  1. Change the TrustConnect target (command) line:

    -right click on 'TrustConnect' icon;

    - select 'Properties' -> 'Shortcut';

    - add the following text --allow_proxy 1 into the 'Target' field, so it will look like written below:

    "C:\Program Files\Comodo\TrustConnect\bin\TrustConnect.exe" --allow_proxy 1
  2. Start TrustConnect client
  3. Set your proxy settings:

    - right click on 'TrustConnect' tray icon and select 'Proxy Settings';

    - select 'Manual Configuration' and enter your proxy settings, for example:

    HTTP proxy, Address: 192.168.0.1, Port: 3128
  4. Connect to TrustConnect

If you use the Linux/Unix or MAC OS X client, you need only add the http-proxy directive to the client configuration file. For example: http-proxy 192.168.0.1 3128.

If you use iPhone/iPod client:

Set your proxy settings on the VPN settings: 'Setting' --> ' General' --> 'Network' --> 'VPN' --> 'Settings' -> 'Proxy'

1.6 Why do I need a Secure Connection like Comodo TrustConnect?

If you are logging onto the Internet using Wi-Fi public hotspots, then all of your information is in a readable, plain text format that cyber criminals can sniff. In addition, many hotels have sniffable wired networks. When you're traveling, all of your information can be seen, including confidential company and personal information.

1.7 What is a Sniffer?

Typically, a computer will only receive traffic aimed at its TCP/IP address. Sniffer software allows a computer to record traffic headed to (and from) every computer on the local network.

1.8 What are types of TrustConnect accounts are available?

There are 3 main 'types' of TrustConnect Account

  • FULL - Subscription based. Users get access to all features of the TrustConnect service.
  • TRIAL - Unlimited 7 day trial which includes all the functionality that is available in the paid service.
  • FREE - 'Free for life' service that includes certain service restrictions. For more details, see 'What's the Difference between the Free Service and the Paid License Service?'.

1.9 What Subscription Plans are Available for the full service?

The following plans are available for the TrustConnect service:

  • Daily Pass - $3.99 for 24 hours access
  • Monthly Plan - $6.99 per month, 1 user account, unlimited traffic
  • Annual Plan - $49.99 per month, 1 user account, unlimited traffic

The following business packages are also available:

  • Corporate Monthly - $25.00 per month, 5 user accounts, 500 GB total traffic
  • Corporate Annual - $200.00 per month, 5 user accounts, 500 GB total traffic

1.10 Can I buy Additional traffic when I need it?

Yes. additional bandwidth can be added to your account at anytime.

  • Login to your Comodo account at https://accounts.comodo.com with your user-name and password
  • Click the 'TrustConnect' tab on the top navigation bar (or select 'TrustConnect' from the 'Service' menu button
  • Click 'Buy extra traffic' on the right hand side then sign up for the plan that fits your requirements

1.11 What's the Difference between the Free Service and the Paid License Service?

The free service is:

  • Limited to 10 GB of traffic per month
  • Location services are not available to free users (i.e. users are not able to select which server they connect to in 'Advanced Options')
  • Free service features small banner adverts
  • Free service does not allow certain protocols to be used. These include FTP, SMTP, NNTP and NTP ( note - POP3 and IMAP protocols ARE allowed, so you can check online mail accounts like Gmail or Yahoo mail. Instant Messengers such as MSN and ICQ can also be used)
  • Certain other protocols such as ftp, smtp, nntp and ntp are also blocked
  • The proprietary TrustConnect client for RedHat and Ubuntu Linux distributions is not available for free users. Users are, of course, free to use the OpenVPN client to configure the service.

1.12 How do I switch to a full account and remove these limitations?

If you've already signed up for a free account and want to upgrade to the full service:

  • Login to your Comodo account at https://accounts.comodo.com with your user-name and password
  • Click the 'TrustConnect' tab on the top navigation bar (or select 'TrustConnect' from the 'Service' menu button
  • Click 'Change Plan' then sign up for a subscription plan that fits your requirements

1.13 Do I have to use a wireless connection to use Comodo TrustConnect?

Not at all. Some networks, even if they are physically hard-wired and not wireless, do not have secure connections. You can use Comodo TrustConnect even from a wired connection if you need to encrypt your session or hide your destination. If you'd like another layer of protection, Comodo TrustConnect can provide it.

1.14 I have a Wi-Fi at home with WEP turned on. Am I safe?

No. Cyber criminals can break WEP encryption with easy-to-acquire tools that are available on the Internet. Computers without firewalls are even more vulnerable to attack. Comodo TrustConnect will help make your connection secure even on your home-based Wi-Fi connection.

1.15 Is the TrustConnect License for only one computer, or can I install it on others in my home?

You may install TrustConnect client software on any amount of PCs you wish, but you are allowed to connect to TrustConnect service with one of them at a time. For example, you may install TrustConnect on work PC and on your own laptop and connect to TrustConnect from work computer or from laptop, but not simultaneously. The license agreement can be read here: https://accounts.comodo.com/trustconnect/management/eula

1.16 What is the typical connection speed through TrustConnect?

All TrustConnect connections are made over 128 bit SSL encrypted connections so typical speeds are between 1.5 - 3.0 Mbps

1.17 What happens at the end of the TrustConnect trial?

Once your 7 day trial period is over you will be automatically switched over to the full monthly or annual plan that you enrolled for.

1.18 How do I cancel my account?

If you would like to cancel your TrustConnect account at any time, please send your request to trustconnectcancel@comodo.com Please remember to include your account user-name (login), email address and order number and a brief reason for cancellation.

1.19 What security measures does TrustConnect use?

All connections to TrustConnect are over 128-bit SSL encryption. Additionally, a private VPN session key is re-created every hour.

1.20 Can TrustConnect work on a pc behind a nat-enabled router?

Yes. If your computer is connected to the Internet through a NAT-enabled router, you shouldn't have any problems connecting to the TrustConnect service.

2. Microsoft Windows Questions

2.1 What is the "TAP-Win32 Adapter" that appears in my "Network Connections"?

The "TAP-Win32 Adapter" is virtual network card that is created by the TrustConnect client during installation. This adapter is required in order to establish a secure tunnel to the TrustConnect Server.

2.2 I'm sure I have done everything correctly but I still cannot connect to the server.

Make sure that you have been correctly entering your Service Login/Password. If it is incorrect you should visit https://accounts.comodo.com/trustconnect/management and check your Service Login.

2.3 I can connect to the server, but cannot get access to any site. IPCONFIG /ALL shows IP 0.0.0.0 for the TAP adapter. What's wrong?

DHCP Client service MUST be enabled.

To enable this service, you need to take the following steps:

  1. Right click on the Windows "My Computer" icon.
  2. Select "Manage" from the context sensitive menu to open the Windows 'Computer Management' utility.
  3. Select 'Services and Applications' then 'Services'.
  4. Double-click 'DHCP Client' from the list of services that are listed in the right hand pane. This will open the DHCP Client Properties dialog.
  5. Make sure 'Start Up Type' is set to 'Automatic'.


  6. Now 'Start the service' link is available. Click on it to run DHCP Client.

2.4 Do I need my Firewall up while connecting to the WEB via TrustConnect?

Yes. TrustConnect ensures secure wireless connectivity to the Internet but does not secure all your computers ports (it is not designed for this purpose). You still need an effective firewall to protect your ports when surfing the 'net. Comodo recommends users install Comodo Internet Security which contains an award winning packet filtering personal firewall and is completely free for home and business users

2.5 What port numbers are used by TrustConnect?

TrustConnect uses only 443 port.

3.Microsoft Windows Vista Questions

3.1 I cannot connect to the server. The log file contains the entry "All TAP-Win32 adapters on this system are currently in use." - but I cannot find any adapters in my "Network Connections". What is the problem?

Always install and run TrustConnect under Administrator access rights.

3.2 All adapters are located in correct place, but I still cannot connect to the server.

You will need to check the box against "Run this program as an administrator":

  • Right click on TrustConnect icon;
  • Select 'Properties' --> 'Compatibility'.

OR run the application under the Windows Vista "Run As Admin" option.

4. iPod / iPhone / iPad Client Questions

4.1 The server did not respond then I try to connect.

Check your network settings and access to Internet.

4.2 What are the TrustConnect server addresses?

Please use the following addresses when configuring the iPod Touch / iPhone / iPad client:

- us1.vpn.comodo.com (commercial subscription)

- us2.vpn.comodo.com (commercial subscription)

- uk1.vpn.comodo.com (free subscription)

- uk2.vpn.comodo.com (free subscription)

4.3 What port numbers are used by TrustConnect for iPod Touch / iPhone / iPad clients?

TrustConnect for iPod Touch / iPhone / iPad clients uses 1723 port (PPTP service).

About Comodo

The Comodo companies provide the infrastructure that is essential in enabling e-merchants, other Internet-connected companies, software companies, and individual consumers to interact and conduct business via the Internet safely and securely. The Comodo companies offer PKI SSL, Code Signing, Content Verification and E-Mail Certificates; award winning PC security software; vulnerability scanning services for PCI Compliance; secure e-mail and fax services.

Continual innovation, a core competence in PKI, and a commitment to reversing the growth of Internet-crime distinguish the Comodo companies as vital players in the Internet's ongoing development. Comodo secures and authenticates online transactions and communications for over 200,000 business customers and has over 10,000,000 installations of desktop security products..

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