CUSTOMER
SUCCESS
MANAGEMENT
Your Enterprise CSM will work to understand your business and security requirements to ensure Comodo solutions are aligned for your success for optimal security performance.
ENTERPRISE SERVICE FOR YOUR CUSTOMER SUCCESS MANAGEMENT
See the Roadmap to Success in Action
Defined project requirements to ensure your Comodo security solutions are seamlessly integrating into your environment and work optimally for your infrastructure. Your Customer Success engineer will open communication about the updates, upgrades and feature enhancements you’re scheduled to deploy.
Evolve your endpoint security program
Defined project requirements to ensure your Comodo security solutions are seamlessly integrating into your environment and work optimally for your infrastructure. Technical Account Management will open communication about the updates, upgrades and feature enhancements you’re scheduled to deploy.
Setup for long term success with Comodo
Customer service, support and help is absolutely important to Comodo’s values. Technical Account Management (TAM) will be your customer advocate to advise you regularly on open cases, facilitate escalations and assistance on configuration, optimization, updates and upgrades.
Dedicated Customer Success
Your dedicated point of contact will regularly facilitate and provide expert help on updates and upgrades solutions.
Empower Your Existing Team
Your dedicated CSM guides you through challenges your organization may face with ever changing landscape of cybersecurity solutions.
Know-How to Maintain & Manage
Receive continuous product education and community benefits to manage enable your IT team for ongoing success with Comodo.
Training & Knowledge Transfer
Your internal IT staff will be trained to handle any upcoming update to prevent interruptions on your security installation.
Customer Advocacy
Open communcation channels with Product, Service and Engineering to receive custom enhancements or features.
Reporting & Documentation
Actionable information based on your data
will deliver customized reporting related to your own environment’s logs.
